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Provision Zoiper Mobile App for CallTools

Chaz Tedesco
Updated

Setting Up CallTools with the Zoiper Mobile App

This guide will walk you through setting up the Zoiper Mobile App to work with CallTools, including installing the app, configuring SIP credentials, and ensuring successful registration.

Step 1: Download and Install Zoiper

  1. For Android Users:

    • Open the Google Play Store.
    • Search for Zoiper SIP Softphone and install it.

  2. For iPhone Users:

    • Open the Apple App Store.
    • Search for Zoiper SIP Softphone and install it.

Step 2: Open Zoiper and Begin SIP Account Setup

  1. Open the Zoiper app.
  2. When prompted to configure an account, select Yes.
  3. You may try the auto-detection and it should work for you in most cases!
  4. If the auto configuration does not work then proceed to Manual Configuration 

Step 3: Enter CallTools SIP Credentials

To set up Zoiper with CallTools, you will need your SIP credentials. If you haven’t created a SIP phone in CallTools yet, follow Step 5 before proceeding.

  1. Account Name: (Choose a friendly name, e.g., CallTools)
  2. Username: (Your SIP Username from CallTools)
  3. Password: (Your SIP Password from CallTools)
  4. Domain (Host): sip.calltools.io
  5. Port: 5060
  6. Transport: UDP

Example Credentials

  • SIP Username: o1_a1_p55445
  • SIP Password: (Generated in CallTools)
  • Domain/Host: sip.calltools.io
  • Port: 5060
  • Transport: UDP
  1. Tap Save or Next to proceed.

Step 4: Verify Account Registration

  1. After saving, Zoiper will attempt to register the account.
  2. You should see a green checkmark or a status message like "Registered".
  3. If the status says "Not Registered", double-check the SIP credentials and network settings.

Step 5: Generate SIP Credentials in CallTools

If you haven't already created a SIP phone in CallTools, follow these steps:

  1. Login to CallTools:

  2. Navigate to the Users Section:

    • Click Users from the navigation menu.
    • Locate the user you are setting up the phone for.
    • Click the three-dot menu next to their name and select Edit.

  3. Create a New Phone:

    • Click the Phones tab.
    • Click the blue Create Phone button.

  4. Configure the Phone Settings:

    • Name: (Example: Zoiper Mobile)
    • Extension: (Assign an extension number)
    • User: (Select the associated user)
    • Password: Click Generate to create a secure SIP password.
    • Recording: Choose On or Off based on your needs.
    • Caller ID: Assign the number used for outbound calls.

  5. Click Save.

After saving, CallTools will generate the necessary SIP credentials, which you will use in Step 3.

Step 6: Test the Connection

  1. Make an Outbound Test Call:

    • Open Zoiper and dial a test number.
    • Ensure that the call goes through successfully.

  2. Receive an Inbound Test Call:

    • Have someone call your assigned Caller ID number.
    • If you are using a dedicated line, ensure that the number is routed to this Zoiper device in the Phone Numbers page of CallTools.

Troubleshooting Tips

  • SIP Not Registering?

    • Double-check that your username, password, and domain are correct.
    • Ensure the transport type is set to UDP and the port is 5060.
    • Try restarting the app and re-entering the details.
    • Ensure that your internet connection is stable (Wi-Fi or mobile data).

  • One-Way Audio Issues?

    • Check your device’s microphone permissions in your phone’s settings.
    • Some networks block VoIP traffic; try switching between Wi-Fi and mobile data.

Conclusion

Your Zoiper Mobile App is now configured and registered with CallTools. You should be able to make and receive calls. If you encounter any issues, verify the SIP settings, transport protocol, and network connectivity.

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