Agent Dashboard Part 5 - Recent Calls

Updated: June 3, 2024

In our last article, Agent Dashboard Part 4, we covered the "Contacts" tab and how to view, upload, and filter contacts as well as edit the contact table columns.

Recent Calls Navigation Tab



Recent Calls Section

Recent Calls, commonly known as "call logs," displays call activity details from every call and call type.

The call log provides details pertaining to the call such as "Source Number," "Destination Number," "Call Length," "User," "Contact ID," and much more information.

Controls. If a call is recorded, the "Controls" column will provide three icons pertaining to the call recording. Press the play icon to hear the recorded call. Click the cloud icon to download a copy of the recorded call. Click File URL to copy the web address of the recorded call.

Edit Table. Click Edit Table to open the table column organizer. This allows agents to add, remove, and rearrange call log columns under the "Recent Calls" section.

Filter Results. Click Filter Results to open the filter table. This feature is used to search specific call logs. After the table opens, enter values and/or select options from the drop down menus to narrow down a query. click Filter to run the query. (See below)

Read more in depth about Recent Calls by clicking HERE.

Next Article: Agent Dashboard Part 6 - Voice Mails