Time Conditions

Updated: July 25, 2024

Go to: PBX > Time Conditions

Time Conditions destinations with rules that direct calls based on date/time parameters. For example, a time condition can be set as a DID destination, and based on its settings, calls can route to desired destination during normal business hours and then reroute calls to another destination during after hours.

Click Create Time Condition to begin.



Name. Create a name for the time condition.

Extension. An optional extension can be created for this Time Condition. Use values 100 to 9999.

Start Time and End Time. Set your time parameters using the 24-hour time notation provided by hour and minute drop down menus.

Start Week Day and End Week Day. Set your day parameters using the week days provided by the drop down menus.

Month Start and Month End. Set your month parameters using the months provided by the drop down menus.

Time Zone. Set the time zone used when evaluating the day and time of a call. If no selection is made, it defaults to the account's time zone.



Match Destination. If a call comes through within the set day/time/month parameters, then the call is directed to this destination.

No Match Destination. If a call comes through outside of the set day/time/month parameters, then the calls are redirected to this destination.



Time Condition Example

• Times: 8:00 to 17:00 (8a to 5p)
• Days: Monday to Friday
• Months: January to December
• Time Zone: Pacific Time
• Match Destination: Queue
• No Match Destination: Ring Group

A) If a call comes in during business hours (8a-5p), the call is directed to a queue.
B) If a call comes in after 5p or before 8a, the call is redirected to a ring group.

Click Save to finish.

Phone Number Destination

After the time condition is set, go to PBX > Phone Numbers (DIDs) and set the time condition as the destination. The DID will now follow the time condition and, based on the parameters, determine where calls are directed.

Conclusion

Time Conditions are an effective feature for inbound call strategies. Its simplicity and flexibility in destination assignments makes it useful for callers that may benefit or find value from a kind of phone response. As well as maintaining client satisfaction.