Balto Platform Integration

CallTools Configurations

Overview: The following configurations are needed to connect a CallTools account with Balto.

Account Settings Required: Account --> Features. Enable Rest API, HTTP Requests

API Key/Token: Balto creates a Token for the client's account. This client-specific token will be applied in the HTTP Request -- URL (emboldened below*). 

* The token placeholder (emboldened in red) will be swapped out with the unique token provided by the Balto team. 

HTTP Requests

1. Request Name: Balto Start
   1. Trigger Model: Connector Button Click
      
      
   2. URL: https://desktop.baltocloud.com/start/by_email?email={{%locals[connectorbuttonclick][app_user][email]}}&token=XXXXXXXXXX&voip_campaign_name={{%locals[connectorbuttonclick][queue][label]}}&voip_customer_id={{%locals[connectorbuttonclick][phone_number]}}&voip_call_id={{%locals[connectorbuttonclick][contact_id]}}
      
      
   3. Request Type: Multipart Form Data
      
      
2. Request  Name: Balto Stop
   1. Trigger Model: Connector Button Click
      
      
   2. URL: https://desktop.baltocloud.com/stop/by_email?email={{%locals[connectorbuttonclick][app_user][email]}}&token=XXXXXXXXXX 
      
      
   3. Request Type: Multipart Form Data

Create Connectors

Balto Start

Request Type: Post
Content Type: MultiPart Form Data
Instant HTTP Request: Balto Start

Balto Stop

Request Type: Post
Content Type: MultiPart Form Data

Instant HTTP Request: Balto Stop

User Settings

Enable Auto Call "Balto Start" & "Balto Stop" Connectors. See below. 

If this needs to be applied to multiple User profiles, contact the CallTools Support team to have User settings updated in mass. ([e-mail])