Quick Reports

Updated: January 16, 2025

Quick Reports provides an overview of statistics based on the selected report type. There are eighteen report types that can be selected such as: agent call disposition counts, campaign call disposition counts, account call disposition counts, agent status durations, outbound calls by state, calls by DIDs, bucket or live filter activity stats, etc. 

Go to: Reports > Quick Reports

The reports on this page are displayed as both a bar chart and as a table of values. First, select a report from the "Report Type" drop down menu and a range from the "Date Range" drop down menu. Then, depending on the report type, it may ask to select additional information such as an ID of some kind. For example, by selecting the "Agent Status Statistics" report, it also asks for an "App User ID."

After the selections have been made, click Refresh to run the query.



The report will generate a bar chart to view the data.



Below the bar chart is a table with columns and values. Based on the report type, it displays the field names and the count values.



Conclusion

While this report is simplistic in design, it's a useful tool for quickly viewing and analyzing day-to-day activities. With its eighteen different reports, managers can gain a deep understanding of daily, weekly, or monthly progress.

For any question regarding this report, please reach out to support.