Campaigns Part 3 - Basic Settings

Updated: May 7, 2024

Go to: Contact Center > Campaigns

In our last article, Campaigns Part 2, we covered campaign creation and selecting a campaign type. This article moves along the campaign settings page into "Basic Settings."

Basic Settings Section

Name. Create a name for the campaign.

Description. Create a description of the campaign (ex: types of contacts, run date/time, agents, etc.)

Active. To activate a campaign, the "Active" box must be checked. This enables the campaign to run.

Next Article: Campaigns Part 4 - Targeting