Campaigns Part 5 - Agent Options

Updated: May 7, 2024

In our last article, Campaigns Part 4, we covered selecting a live filter or a bucket and selecting a sales funnel. This article moves along the campaign settings page into "Agent Options."

Agent Options Section

Agent Script. Scripts with personalized contact information (macros) can be added to a campaign, and displayed on the agent's dashboard.

• Click the plus icon on the campaign setup page to create a new script. Click the pencil icon to view and edit an existing script.

Call Recording. When enabled, this feature records answered campaign calls.

Next Article: Campaigns Part 6 - Suppression Options